Customer Service, BBB Feedback Responses & Warranty Commitment

Rejuva Fresh has responded to 100% of BBB complaints received by the company. We sell and service thousands of machines every year, and we stand behind our equipment warranties. We are committed to supporting our clients throughout the ownership of their equipment and after the sale.

We believe the most accurate assessment of BBB feedback comes from reviewing the complete record—including the client's concern, Rejuva Fresh's response, the facts and policies applicable to the situation, and the outcome or resolution when one is available.

As BBB itself notes, complaint information should be considered in relation to a company's size and volume of transactions, and the nature of complaints and the company's responses can be more meaningful than the number of complaints alone.

At Rejuva Fresh, we believe customers deserve clear answers, dependable equipment, and meaningful support after a purchase.

We also believe customers should have access to the complete picture when evaluating our company.

BBB accredited business with an A+ rating

Prospective clients can review Rejuva Fresh's complete BBB profile, including client reviews on BBB, complaints and Rejuva Fresh's responses.

Thousands of client reviews across independent platforms

Rejuva Fresh has received thousands of client reviews across multiple independent review platforms, including Trustpilot, BBB, SmartCustomer, Reviews.io and other customer-review sources. We encourage prospective clients to consider this broader review history alongside individual BBB complaints and the company's responses.

Support after your purchase

We don’t disappear after the sale.  

U.S.-Based Operators: Monday–Friday, 10:00 AM–6:00 PM Eastern Time.

Our commitment to our clients continues throughout the ownership of their equipment. Rejuva Fresh provides:

• U.S.-based operators available Monday–Friday, 10:00 AM–6:00 PM Eastern Time.  1-888-436-4120 or use the chat on bottom right corner of rejuvafresh.com.
• Technical support from our U.S.-based support team
• Zoom troubleshooting for equipment issues
• Rapid Zoom access — the Zoom link is typically provided within 5–10 minutes
• Prompt technical assistance — in most cases, a Zoom support session can take place within approximately one hour during business hours
• Warranty support in accordance with our warranty terms
• Replacement parts where applicable under the warranty
• Optional on-site technician service when remote support is not sufficient
• Training and ongoing guidance to help clients use their equipment confidently

Training & Technical Support

Our commitment to our clients extends beyond the purchase of their equipment.

Training

Rejuva Fresh provides training designed to help our clients confidently use their equipment and incorporate it into their businesses. Our training resources are designed to support proper operation, treatment protocols, and ongoing success with the equipment.

U.S.-Based Technical Support

Rejuva Fresh provides U.S.-based technical support Monday through Friday, 10:00 AM–6:00 PM Eastern Time.

Our operators are available during these hours to assist clients and coordinate technical support. When a client needs technical assistance, we can arrange a Zoom support session promptly, with the Zoom link typically provided within 5–10 minutes.

In most cases, the actual Zoom technical-support session can take place within approximately one hour of the client's request during business hours. Our technical-support team can use the Zoom session to diagnose and troubleshoot equipment issues remotely and guide the client through the appropriate solution.

When remote assistance is not sufficient, optional on-site technician service is also available.

Our goal is to provide clients with practical, responsive support when they need it—from training and setup through the ongoing ownership of their equipment.

Our commitment to responding to BBB complaints 

As noted, Rejuva Fresh has responded to every BBB complaint received by the company.

Our responses explain Rejuva Fresh's position, address the client's concerns, and, when appropriate, describe the steps taken to resolve the matter.

Response times can occasionally vary depending on the circumstances of a case, but our record is that no BBB complaint has gone unanswered.

We encourage prospective customers to review the complete BBB record, including both the customer's complaint and Rejuva Fresh's response.

View Rejuva Fresh's BBB profile and complaint record →

We stand behind our warranties

Rejuva Fresh stands behind the warranties provided with our equipment.

When a client has a legitimate warranty issue, we work with the client to address the issue in accordance with the applicable warranty terms.

Our commitment does not end when equipment is delivered. We understand that purchasing professional aesthetic equipment is an important investment, and we believe customers should have confidence that their supplier will support them after the sale.

View Rejuva Fresh’s warranty policy →

Understanding BBB complaints in context

A BBB complaint is a client-initiated dispute or concern submitted through the Better Business Bureau. A complaint by itself does not establish that a company has acted improperly or that the client's requested resolution is warranted.

Clients may contact the BBB for a variety of reasons, including disagreements about returns, policies, service, equipment, warranty matters, or requested exceptions.

For that reason, we believe the most meaningful way to evaluate a BBB complaint is to consider:

• the client's original concern;
• Rejuva Fresh's response;
• the facts and policies applicable to the situation; and
• the outcome or resolution, when one is available.

We do not believe a complaint should be evaluated solely by counting the number of complaints without considering the company's response and the context of each matter.

For BBB complaints, our client base matters too

Rejuva Fresh serves thousands of clients, including new clients each year.

As with any company serving a large client base, individual disputes can occur. A small number of clients may choose to escalate a disagreement to the BBB, while the vast majority of clients have no reason to file a BBB complaint.

For that reason, raw complaint counts should be considered in the context of the company's overall client volume and the nature and outcome of the individual complaints.

Transparency matters to us

We do not ask prospective clients to rely solely on what we say about ourselves.

We encourage clients to review independent sources, including our BBB profile, client reviews, and the actual BBB complaint responses provided by Rejuva Fresh.