Full Rejuva Fresh® Warranty Policy (available on request)
Effective October 22, 2026
4-Year Replacement Parts Warranty • Lifetime Machine Warranty • Lifetime Technical Support • Comprehensive After-Sales Care
At Rejuva Fresh, our commitment to our clients extends far beyond the delivery of their equipment.
We believe that dependable technical support, knowledgeable assistance, and efficient solutions are just as important as the quality of the equipment itself.
We also believe in full warranty transparency, and we further differentiate ourselves by being completely clear and open about our policies and the unique warranty benefits our clients enjoy.
That's why we provide comprehensive warranty protection, free personalized technical support, and highly practical repair solutions designed to keep our clients' equipment operating reliably for years to come.
Our approach emphasizes convenience and efficiency. Rather than routinely requiring clients to ship large machines to repair facilities, our experienced technicians can diagnose and resolve many technical issues through personalized Zoom sessions. We also offer the option of on-site repair if clients request it.
Whenever necessary, we provide replacement parts, guide clients through appropriate repairs, and arrange professional on-site assistance according to the applicable warranty terms.
Our goal is simple: to stand behind our equipment while minimizing unnecessary expenses, delays, and interruptions to our clients' businesses.
1. Your Rejuva Fresh Warranty Benefits
Eligible professional aesthetic equipment purchased from Rejuva Fresh on or after October 22, 2026, includes:
4-Year Replacement Parts Warranty
Machines with an individual purchase price of $1,000 USD or more receive a four-year warranty on eligible replacement parts, including shipping.
Lifetime Warranty for Main Machine + Lifetime Technical Support
Continued access to professional remote technical assistance, troubleshooting, and repair guidance throughout the equipment's lifetime.
Personalized Zoom Troubleshooting and Repairs
Step-by-step technical guidance to help diagnose equipment issues and perform appropriate inspections and repairs.
On-Site Technical Repairs When Necessary
During the first 18 months, Rejuva Fresh covers necessary on-site technician visits for covered equipment issues when our technical team determines that remote repair is not reasonably sufficient, subject to geographic availability and the applicable warranty terms.
Optional Unlimited On-Site Repair Coverage
Annual service plans are available for clients who prefer professional in-person repair assistance.
No Mandatory Scheduled Technician Maintenance Visits
Clients are not required to purchase scheduled technician maintenance visits simply to maintain their standard warranty coverage. Routine care according to equipment instructions remains required.
7-Day Shipping Protection Guarantee
Additional protection for qualifying delivery-related damage, functional problems, or substantially incorrect equipment, subject to the conditions described below.
These benefits are subject to the eligibility requirements and exclusions in this policy.
2. Warranty Effective Date and Eligibility
Purchases Made on or After October 22, 2026
The following replacement parts warranty periods apply to eligible machines purchased directly from Rejuva Fresh on or after October 22, 2026:
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Individual machine purchase price of $1,000 USD or more: Lifetime warranty for main machine. Four-year replacement parts warranty.
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Individual machine purchase price below $1,000 USD: Lifetime warranty for main machine. One-year replacement parts warranty.
The applicable warranty period begins on the equipment's delivery date.
The purchase price is determined after applicable product discounts, excluding separately purchased accessories and services.
Purchases Made Before October 22, 2026
Equipment purchased before October 22, 2026, remains covered under the warranty terms applicable at the time of purchase.
This includes the previous 18-month replacement parts warranty where applicable, as well as any other product-specific warranty terms.
The new four-year replacement parts warranty is not retroactive.
Existing clients continue to receive the benefits applicable to their original purchases.
Original Purchaser
The warranty applies to the original purchaser.
Warranty transfers require prior written approval from Rejuva Fresh.
Any approved transfer remains subject to the applicable original warranty terms and exclusions.
3. Replacement Parts Warranty
Rejuva Fresh provides free eligible replacement parts during the applicable warranty period.
Machines Priced at $1,000 or More
Eligible machines purchased on or after October 22, 2026, with an individual purchase price of $1,000 USD or more receive a 4-Year Replacement Parts Warranty. Lifetime warranty for the main machine also applies.
Machines Priced Below $1,000
Eligible machines purchased on or after October 22, 2026, with an individual purchase price below $1,000 USD receive a 1-Year Replacement Parts Warranty. Lifetime warranty for the main machine also applies.
What Is Covered?
If a covered component requires replacement because of a qualifying equipment issue, Rejuva Fresh will provide the eligible replacement component at no charge during the applicable warranty period.
Shipping is included at no additional charge.
Coverage applies to eligible internal components that our technical team determines require replacement because of a qualifying equipment malfunction or defect.
Coverage is subject to the exclusions described in this policy.
What Is Not Covered?
The warranty does not cover normal wear and tear, consumables, excluded accessories, accidental damage, misuse, or damage caused or aggravated by unauthorized repairs.
External parts, including all laser handpieces and EMS handles, are not covered by the 4 year parts warranty, and instead have 1 year coverage, unless enhanced coverage is purchased at the date of order. Optional enhanced warranty to 4 years on laser handpieces and EMS handles can be purchased at the date of order, and the cost is 10% of machine purchase price (please contact sales for details). Treatment tips, accessories, and other attachment items and consumables are not covered.
After the Replacement Parts Warranty Expires
Clients continue to receive Lifetime Technical Support.
Necessary replacement parts may be purchased from Rejuva Fresh.
Shipping is included in the quoted replacement part price, without an additional shipping charge.
Replacement Parts Do Not Restart the Warranty
Providing a replacement part does not restart or extend the original warranty period.
The original delivery date continues to determine the remaining coverage.
4. Lifetime Technical Support
Rejuva Fresh provides Lifetime Technical Support for eligible professional aesthetic equipment, including machines covered by either the one-year or four-year replacement parts warranty.
Our experienced technicians assist clients with equipment operation, troubleshooting, technical evaluations, and appropriate repairs.
Support may include:
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Diagnosing equipment problems.
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Reviewing operating settings and performance.
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Identifying components that may require replacement.
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Providing step-by-step troubleshooting instructions.
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Supervising appropriate equipment inspections and repairs through Zoom.
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Guiding the installation of eligible replacement parts.
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Helping clients obtain replacement components after the free-parts warranty expires.
Technical Support Hours
Monday–Friday, 11:00 AM–8:00 PM Eastern Time
Technical support requests may be submitted outside these hours and will be handled according to staff availability.
Our goal is to provide prompt, knowledgeable, and courteous assistance.
5. How Our Technical Support Process Works
Our warranty service is designed to resolve equipment issues efficiently, often without requiring expensive transportation or an on-site technician.
Step 1: Contact Rejuva Fresh
If you experience an equipment issue, contact our technical support team and describe the problem.
We may request photographs, videos, or additional information to help us understand the issue.
Step 2: Zoom Technical Evaluation
When appropriate, our team will arrange a Zoom session to evaluate the equipment and identify the most effective solution.
Step 3: Troubleshooting and Repair
Many technical issues can be resolved through equipment adjustments, guided inspections, or appropriate component replacement.
Our technicians provide personalized, step-by-step guidance.
Step 4: Replacement Parts When Necessary
If an eligible replacement part is required, we will arrange its supply according to the applicable warranty terms.
Step 5: Follow-Up Technical Assistance
Some repairs require additional Zoom sessions after replacement parts arrive.
Our technicians will help guide the appropriate installation and confirm that the equipment is functioning correctly.
Multiple troubleshooting or repair sessions are sometimes a normal part of resolving an equipment issue.
We strive to complete each repair as efficiently as reasonably possible.
6. Zoom-Guided Equipment Inspections and Repairs
Rejuva Fresh's remote technical support system is designed to make appropriate troubleshooting and repairs straightforward and accessible.
Clients do not need to be trained repair technicians to participate in ordinary Zoom-guided troubleshooting procedures.
Our technicians explain each step and supervise the process.
Opening Equipment for Inspection
When an internal inspection is appropriate, our technicians may guide the client through opening the machine to inspect relevant components.
Before opening the equipment, it must be disconnected from its electrical power source.
The client must also follow any additional safety instructions provided by our technical team.
Certain components can retain electrical energy after disconnection. Our technicians will determine which procedures are appropriate for client participation and which require a qualified technician.
Guided Component Replacement
If a component requires replacement, our team may arrange a follow-up Zoom session after the replacement part arrives.
During that session, our technicians can guide the appropriate installation and testing procedures.
Client Participation
Clients without optional annual on-site coverage are expected to reasonably cooperate with appropriate Zoom-guided troubleshooting and repair procedures.
This may include participating in multiple sessions, conducting reasonable inspections, and allowing appropriate replacement parts to be installed.
If a client prefers not to personally perform an internal inspection or repair, the client may arrange for a qualified local technician to assist under Rejuva Fresh supervision through Zoom.
Unless Rejuva Fresh determines that an on-site technician is necessary under the applicable warranty terms, the cost of an independently hired technician is the client's responsibility.
Clients are not required to perform procedures that Rejuva Fresh determines require specialized qualifications or that cannot reasonably be performed safely through remote guidance.
7. Unauthorized Repairs and Modifications
To protect equipment performance and avoid unnecessary damage, internal repairs must be authorized by Rejuva Fresh technical support.
Clients must not independently disassemble, modify, or attempt internal repairs without authorization.
Independently Hired Technicians
Clients may arrange for a qualified local technician to assist with a repair.
However, the technician must coordinate with Rejuva Fresh and perform the authorized repair under our technical supervision through Zoom.
Clients must not authorize independent technicians to perform internal repairs without Rejuva Fresh approval.
Damage Caused by Unauthorized Repairs
Rejuva Fresh is not responsible for additional damage caused or aggravated by unauthorized repairs, modifications, or disassembly.
The client is responsible for the resulting repair expenses, including applicable parts and labor.
An unauthorized repair does not automatically eliminate warranty coverage for unrelated equipment defects.
We encourage clients to contact our technical support team before attempting internal repairs so we can help avoid unnecessary complications.
8. On-Site Technical Repairs During the First 18 Months
We recognize that some technical issues may require professional on-site assistance.
During the first 18 months following delivery, if Rejuva Fresh determines that an on-site technician is necessary to resolve a covered equipment issue, we will arrange and cover the cost of that technician visit within the continental United States.
Clients do not need to purchase optional annual on-site coverage to receive this benefit.
Required Initial Remote Evaluation
All on-site repair requests begin with a remote technical evaluation, typically conducted through Zoom.
This requirement applies whether or not the client has purchased optional annual on-site coverage.
The evaluation allows our technicians to identify the issue, determine which parts or tools may be necessary, and prepare for an efficient visit.
When Remote Repair Is Appropriate
Clients without optional annual on-site coverage must first allow our technicians a reasonable opportunity to diagnose and resolve the issue remotely.
If the issue can reasonably be resolved through Zoom-guided procedures, an on-site visit is not automatically included.
A client's preference for in-person service does not, by itself, establish that an on-site technician is technically necessary.
When On-Site Repair Is Necessary
If our technical team determines that an on-site visit is necessary for a covered issue during the first 18 months, Rejuva Fresh will arrange and pay for the visit within the continental United States.
Geographic Availability
On-site technician services described in this policy are available within the continental United States.
For clients outside the continental United States, Rejuva Fresh continues to provide applicable remote technical support, eligible replacement parts, and assistance coordinating appropriate repair solutions.
9. Optional Annual On-Site Technical Repair Coverage
For clients who prefer the convenience of professional in-person repairs, Rejuva Fresh offers optional annual on-site service plans.
These plans are available exclusively within the continental United States.
Single-Machine Coverage — $2,500 per Year
Covers one designated eligible Rejuva Fresh machine.
Multi-Machine Coverage — $4,900 per Year
Covers up to three designated eligible Rejuva Fresh machines.
Benefits Included in Both Plans
Unlimited Eligible On-Site Repair Visits
Clients receive unlimited on-site technician visits for eligible technical repair issues during the active coverage period.
Professional In-Person Assistance
Clients may request eligible on-site repair assistance even when a repair could otherwise be completed through Zoom guidance.
Technician Dispatch
Following the required remote evaluation, technician dispatch is targeted within three business days, typically within one business day, subject to technician availability and circumstances beyond our control.
Optional Annual Maintenance Visit
Each plan includes one optional routine maintenance and equipment inspection visit during the annual coverage period.
Continued Technical Support
Clients retain access to the remote technical support and repair coordination provided under their applicable equipment warranty.
Coverage Begins Upon Payment
Optional annual on-site coverage begins on the date Rejuva Fresh receives payment for the selected plan.
Coverage remains active for 12 months from that date.
Previously Reported Technical Problems Are Eligible
Clients may purchase optional on-site coverage after experiencing or reporting a technical issue.
Eligible pre-existing or previously reported problems are covered immediately upon activation of the plan.
There is no waiting period for eligible existing technical problems.
Required Zoom Evaluation
Every on-site repair request begins with an initial remote technical evaluation.
This allows us to identify the issue and prepare the technician with the appropriate tools and parts.
Designating Covered Equipment
For the Single-Machine Plan, the client must identify the covered machine when purchasing coverage.
For the Multi-Machine Plan, the client may designate up to three eligible Rejuva Fresh machines.
If the client owns fewer than three machines when purchasing the plan, additional eligible machines may be added later as they are purchased, up to the three-machine limit.
Each covered machine must be identified and registered with Rejuva Fresh.
Adding another machine does not extend or restart the original 12-month coverage period.
Eligible Visits
Unlimited visits apply to covered technical repair issues.
Visits related to excluded damage, misuse, accidents, unauthorized repairs, or other non-covered circumstances are not included.
Rejuva Fresh may coordinate related repairs into one visit whenever practical.
The annual plans provide optional convenience and are not required to maintain the standard equipment warranty.
10. Equipment Training and Routine Maintenance
Rejuva Fresh believes that proper training and straightforward routine care are important parts of long-term equipment reliability.
Our equipment is designed with dependable operation and practical maintenance in mind.
We provide personalized training to help clients understand how to operate and care for their machines correctly.
No Mandatory Scheduled Technician Maintenance Visits
Clients are not required to purchase recurring technician maintenance visits simply to maintain their standard warranty coverage.
However, clients must follow the operating instructions, cleaning procedures, and routine maintenance requirements applicable to their equipment.
Some machines may require periodic cleaning, inspection, replacement of consumables, or other maintenance described in their instructions.
Damage resulting from failure to follow required operating or maintenance instructions may be excluded from warranty coverage.
Clients who prefer additional professional assistance may purchase optional annual on-site coverage, which includes one routine maintenance and inspection visit during the coverage year.
11. Client Cooperation and Reasonable Repair Time
Rejuva Fresh takes every report of an equipment problem seriously and is committed to providing an appropriate solution.
Professional aesthetic equipment contains sophisticated components, and identifying the cause of a malfunction may require technical evaluation and multiple repair steps.
Reasonable Cooperation
Clients requesting warranty service are expected to reasonably cooperate with the technical evaluation and repair process.
This may include:
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Providing requested photographs, videos, or equipment information.
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Participating in scheduled Zoom evaluations.
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Performing appropriate equipment inspections under technical supervision.
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Allowing eligible replacement parts to be installed.
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Participating in necessary follow-up repair sessions.
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Allowing reasonable time for parts preparation, shipment, delivery, and installation.
Repairs May Require Multiple Sessions
An initial session may identify a component requiring replacement.
A subsequent session may then be necessary to install the part and confirm proper operation.
Additional sessions may sometimes be required.
These steps do not, by themselves, mean that the equipment is irreparable.
Reasonable Time for Repairs
Rejuva Fresh will make reasonable efforts to complete covered repairs promptly.
Repair timelines may depend on the nature of the problem, parts availability, shipping conditions, and scheduling.
Clients are expected to allow a reasonable opportunity for an appropriate warranty remedy to be completed.
When a Client Declines Technical Evaluation or Repair
If a client refuses reasonable troubleshooting, declines an appropriate repair procedure, or refuses reasonable alternatives offered by Rejuva Fresh, we may be unable to determine whether the reported problem qualifies for warranty coverage.
In these circumstances, the warranty claim may remain pending until the necessary evaluation or repair process can proceed.
A client's refusal to participate in an available and reasonable repair procedure does not, by itself, establish that the equipment is irreparable or that a replacement or refund is required.
Clients are not required to perform procedures that our technicians determine are unsafe or require specialized qualifications.
12. Payment Disputes and Chargebacks
We encourage clients experiencing equipment problems to contact Rejuva Fresh promptly and allow our technical support team a reasonable opportunity to investigate and resolve the issue.
If a payment dispute or chargeback is initiated concerning allegedly defective equipment, Rejuva Fresh may provide relevant documentation to the payment processor, financial institution, or other authorized dispute-resolution provider.
This documentation may include:
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Applicable warranty terms and purchase records.
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Delivery confirmation.
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Technical support communications.
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Zoom appointments offered or completed.
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Troubleshooting procedures and repairs offered.
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Replacement parts supplied or scheduled for shipment.
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Repair timelines communicated to the client.
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Evidence of approved repair or replacement solutions.
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Documentation of whether the client accepted or declined reasonable technical assistance.
Rejuva Fresh reserves the right to contest payment disputes using accurate documentation demonstrating the warranty assistance and remedies offered to the client.
A client's refusal to cooperate with reasonable technical evaluation or allow a reasonable opportunity for repair may be relevant to the evaluation of a payment dispute.
Nothing in this policy limits any payment-dispute, refund, or other rights that cannot legally be waived.
Our priority remains resolving technical issues fairly, professionally, and efficiently.
13. Equipment Replacement When Repairs Are Unsuccessful
Our first priority is to resolve equipment issues through technical evaluation, troubleshooting, eligible replacement parts, and appropriate repairs.
However, in the uncommon situation where a covered equipment issue remains unresolved despite comprehensive technical evaluation and reasonable repair attempts, Rejuva Fresh may approve a machine replacement under the following provisions.
Within the First 24 Months Following Delivery
If an eligible machine experiences a covered issue that remains unresolved after comprehensive evaluation and reasonable repair attempts, Rejuva Fresh may, at its sole discretion, provide a brand-new replacement machine at no charge for the machine itself.
This provision applies during the first 24 months following delivery, including the date marking exactly 24 months after delivery.
After the First 24 Months
If an issue remains unresolved after comprehensive evaluation and reasonable repair attempts more than 24 months after delivery, Rejuva Fresh may, at its sole discretion, offer a brand-new replacement machine for 65% of the original sale price.
The original sale price means the total amount paid for the original machine, including shipping.
Shipping is included in the quoted replacement price.
Return and Replacement Shipping
Rejuva Fresh arranges and pays for all shipping associated with an approved machine replacement.
This includes:
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Return shipping of the original machine.
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Delivery shipping of the approved replacement machine.
Clients are not charged separately for these shipping services.
Credit for Previous Repair Expenses
If a client has paid expenses associated with diagnosing or attempting to repair the same unresolved issue, those expenses will be credited toward applicable replacement costs.
Warranty Period After Replacement
An approved replacement machine does not restart the original warranty period.
Remaining coverage continues according to the original equipment's applicable warranty dates.
Transferred Warranties
The equipment replacement benefits in this section are available to eligible original purchasers.
These discretionary replacement provisions do not automatically transfer to subsequent owners, even when other warranty services have been approved for transfer.
14. Seven-Day Shipping Protection Guarantee
We take great care in preparing and shipping our equipment.
To provide additional peace of mind, Rejuva Fresh offers a Seven-Day Shipping Protection Guarantee for qualifying problems discovered upon delivery.
This guarantee is separate from the general equipment warranty.
Qualifying Delivery Problems
Subject to the conditions below, the guarantee may apply when:
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Equipment arrives broken or unable to function correctly.
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Significant shipping damage affects equipment functionality.
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Major cosmetic damage occurred during shipping, as determined by our technical support team.
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The delivered product is substantially incorrect, meaning it differs by at least 25% from the ordered product's description and images.
A qualifying claim does not require visible shipping damage when the issue is a substantially incorrect product or a functional problem discovered upon delivery.
Claim Requirements
To request Shipping Protection Guarantee assistance, the client must:
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Record a complete video of the first unboxing of the equipment.
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Report the qualifying problem in writing to hello@rejuvafresh.com within seven calendar days after delivery.
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Provide the complete original unboxing video using WeTransfer.
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Provide reasonable photographs or other supporting evidence requested by our team.
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Participate in a Zoom technical evaluation if requested.
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Allow Rejuva Fresh to evaluate the reported issue and determine the appropriate remedy.
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Meet the applicable coverage conditions without triggering a relevant exclusion.
Approved Shipping Protection Claims
If Rejuva Fresh confirms a qualifying problem under this guarantee and approves replacement, we will arrange the return of the original machine and provide a brand-new replacement of the same model.
Rejuva Fresh covers the return and replacement shipping costs for approved replacements.
If the issue can be resolved through straightforward corrective steps or an appropriate repair, Rejuva Fresh may offer that solution in accordance with the applicable warranty terms.
Refunds
The Shipping Protection Guarantee provides eligible repair or replacement remedies rather than a voluntary refund.
For information about returns of unopened, factory-sealed equipment, please refer to our separate Refund Policy.
15. How to Record Your Unboxing Video
A complete unboxing video is required for the Seven-Day Shipping Protection Guarantee.
The video helps document the equipment's condition when it first arrives and allows our team to evaluate delivery-related concerns.
Unboxing Instructions
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Position your camera securely in a well-lit location.
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Clearly show the unopened shipping package and its shipping label.
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Record all sides of the package to document its original condition.
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Clearly show the original factory seal and wire lock before opening.
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Record the cutting of the wire lock and opening of the package.
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Continue recording while removing the protective packing materials.
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Record the removal of the machine from its shipping container.
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Carefully inspect the equipment from all sides.
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Clearly document any visible damage or irregularities.
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Save the complete original recording.
The recording must document the genuine first opening of the shipment.
A package that has already been opened and repacked for recording does not qualify.
Some professional machines are heavy and may require two or more people for safe unpacking. Please arrange appropriate assistance.
Submitting Your Video
Please send the complete original recording through:
Recipient: hello@rejuvafresh.com
If You Do Not Have an Unboxing Video
Without the required complete unboxing video, the Seven-Day Shipping Protection Guarantee may not apply.
However, the absence of an unboxing video does not automatically eliminate coverage under the regular equipment warranty.
Qualifying equipment defects may still be evaluated under the applicable general warranty terms.
16. Shipping Protection Exclusions
The Seven-Day Shipping Protection Guarantee does not cover:
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Damage caused during unpacking.
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Damage caused by dropping, mishandling, or improper use.
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Damage caused by foreign objects, harmful liquids, or chemicals.
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Minor cosmetic imperfections that do not qualify as major shipping damage.
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Damage limited to the outer shipping container.
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Dissatisfaction with treatment results.
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Claims submitted after the seven-calendar-day reporting deadline, subject to applicable law.
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Claims for which the client refuses reasonable evidence requests or technical evaluation.
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Claims involving an opened and repacked shipment presented as an original unboxing.
Equipment issues outside the Shipping Protection Guarantee may still be evaluated under the general warranty.
17. General Warranty Exclusions
The Rejuva Fresh warranty does not cover damage or problems caused by circumstances outside the applicable warranty coverage.
These include:
Improper Use
Operation contrary to the equipment's instructions, training, or applicable operating requirements.
Accidental Damage
Damage caused by dropping the equipment, physical impact, accidents, or other external events.
Unauthorized Repairs
Damage caused or aggravated by unauthorized disassembly, modification, or repair attempts.
Harmful Substances or Foreign Objects
Damage resulting from inappropriate liquids, chemicals, foreign objects, or contamination.
Normal Wear and Tear
Ordinary deterioration associated with regular equipment use.
Consumables and Excluded Accessories
Consumable products, including applicable gels, liquids, cartridges, treatment tips, and similar items, are excluded unless expressly covered under separate product-specific terms.
Certain accessories and handpieces may have separate warranty limitations.
Improper Maintenance
Damage resulting from failure to follow required cleaning, care, or maintenance instructions.
Refusal of Required Training
When our technical team determines that an equipment issue results from incorrect operation, clients are expected to participate in appropriate complimentary training or technical guidance.
Treatment Results
The warranty does not guarantee specific aesthetic or clinical treatment outcomes.
Failure to Cooperate With Technical Evaluation
A warranty claim may remain pending when the client refuses reasonable information requests, technical evaluation, or appropriate repair procedures and alternatives necessary to assess the issue.
Business Downtime
To the extent permitted by applicable law, Rejuva Fresh does not reimburse lost revenue, lost profits, or other consequential business losses associated with equipment downtime, repair, or replacement.
These exclusions apply only to the extent relevant to the reported issue and permitted by applicable law.
18. Warranty for Machines Priced Below $1,000
Machines with an individual purchase price of less than $1,000 USD are not covered by the 4-Year Replacement Parts Warranty.
Instead, these machines receive a 1-Year Replacement Parts Warranty, beginning on the date of delivery.
During this period, Rejuva Fresh provides eligible replacement parts at no charge, including shipping, subject to the applicable warranty terms and exclusions.
The purchase price is determined after applicable product discounts, excluding separately purchased accessories and services.
This provision applies to purchases made on or after October 22, 2026.
Equipment purchased before that date remains subject to the warranty terms applicable at the time of purchase.
Machines covered by the one-year replacement parts warranty also receive Lifetime Technical Support.
19. Shipping Costs and Transparent Pricing
At Rejuva Fresh, shipping is included in our prices.
We believe clients should understand their costs without encountering unexpected shipping charges.
During the Replacement Parts Warranty
For eligible equipment purchased on or after October 22, 2026, covered replacement parts are provided at no charge, including shipping, during the applicable one-year or four-year warranty period.
Earlier Purchases
Equipment purchased before October 22, 2026, retains the parts warranty applicable to the original purchase.
Shipping arrangements for those earlier purchases remain subject to their applicable original warranty terms.
After the Free Replacement Parts Period
When a client purchases replacement parts after the applicable free-parts warranty expires, shipping is included in the quoted price.
Approved Machine Replacements
Rejuva Fresh covers return shipping of the original machine and delivery of the approved replacement machine.
Clients do not pay separate shipping charges for an approved equipment replacement.
20. Warranty Remedies and Refunds
Rejuva Fresh stands behind its equipment through technical support, eligible replacement parts, repairs, and approved equipment replacements.
The warranty does not provide voluntary refunds for equipment purchases.
Technical issues are addressed through the applicable warranty remedies, subject to rights and remedies required by law.
The need for replacement parts, multiple troubleshooting sessions, or an appropriate repair does not automatically establish entitlement to a refund.
For information about returns of unopened, factory-sealed equipment, please refer to our separate Refund Policy:
https://rejuvafresh.com/policies/refund-policy
Eligible unopened returns are subject to the conditions of that policy, including live Zoom verification of the unopened, sealed shipping box and intact factory seal and wire lock.
21. Sending Technical Support Videos and Information
Clear photographs and videos help our technical team identify equipment issues and provide effective assistance.
For larger files, we recommend using:
Please enter hello@rejuvafresh.com as the recipient.
Our technicians may request additional photographs, videos, or Zoom evaluations depending on the issue.
We appreciate clients' cooperation in helping us diagnose and resolve equipment problems efficiently.
22. Our Commitment to Our Clients
At Rejuva Fresh, we believe that exceptional after-sales service is an essential part of professional equipment ownership.
We take pride in providing reliable equipment supported by knowledgeable technicians, practical repair solutions, and personalized assistance.
Our warranty program reflects that commitment.
From our four-year replacement parts warranty and lifetime technical support to optional unlimited on-site repair coverage, our objective is to give clients confidence in their investment and dependable assistance when they need it.
We understand that professional aesthetic equipment plays an important role in our clients' businesses.
That's why we work to resolve technical issues efficiently, avoid unnecessary expenses, and minimize interruptions whenever possible.
Our commitment goes beyond fulfilling a written warranty. We strive to provide the responsiveness, technical expertise, and long-term support that our clients deserve.
Thank you for choosing Rejuva Fresh.
We appreciate your trust and look forward to supporting you throughout your equipment ownership experience.
Contact Rejuva Fresh
Telephone: 1-888-436-3120
Email: hello@rejuvafresh.com
Zoom Technical Support: Monday–Friday, 11:00 AM–8:00 PM Eastern Time
Contact and Technical Support Requests:
https://www.rejuvafresh.com/pages/contact-us
This policy is effective October 22, 2026. Warranty eligibility, coverage periods, exclusions, and remedies are subject to the applicable purchase terms and the provisions stated above. Nothing in this policy excludes or limits rights or remedies that cannot legally be waived.